Customer Technical Support Engineer

28th March, 2019

Due to expansion of our Dunfermline operations, we are looking for an additional Customer Technical Support Engineer to join our team.  This Customer Technical Support Engineer role will suit a keen and ambitious individual seeking to grow their career in IT support within a very exciting environment! There will also be opportunities to be involved with our other aviation sector products.

Customer Technical Support Engineer Duties:

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve hardware and software issues
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Provide prompt and accurate feedback to customers
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Involved in project deployments for new customers
  • Conducting system updates and upgrades to existing deployments
  • Ensuring customer service levels are met
  • Keeping documentation up to date
  • Requirement to participate in the support on-call rota

Customer Technical Support Engineer Requirements:

  • Excellent English written and verbal skills with good grammar, spelling and punctuation
  • Experience of working in a Helpdesk/Support role
  • Previous experience of being customer first point of contact and handling queries by phone and email
  • Good understanding of computer systems, mobile devices and other technical products
  • Microsoft Office intermediate level and above, specifically Outlook, Word and Excel
  • Demonstrable experience of working independently, without supervision, organising own workload with a disciplined approach to work
  • Ability to communicate at all levels with our customers and colleagues
  • Valid passport and flexibility to travel overseas at short notice 

Customer Technical Support Engineer desirable attributes: 

  • Driving licence and own car would be of benefit
  • Degree educated in an associated subject
  • Any business level or relevant software certification
  • Knowledge and experience of Apple products (iPad/iPhone and Mac) is preferable.

As our Customer Technical Support Engineer, you will receive an attractive package including 33 days annual leave (including public holidays), laptop, phone, pension and death in service benefits. In return, the successful applicant will receive a salary of between £18,000 and  £22,000 depending on experience. We offer a pleasant office environment, location close to railway station and bus route and potential for occasional overseas travel!


If you are interested in applying, please send your CV and covering letter to Submission of your CV confirms that you have read and consent to the use of your data in accordance with Bluebox’s Privacy Policy.

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