Operations Support Technician

7th May, 2021

Operations Support Technician

Dunfermline, KY11 8US

Bluebox Aviation Systems Ltd. specialises in software solutions for the aviation industry. The Bluebox in-flight entertainment (IFE) portfolio provides airlines the latest technology to enhance the passenger experience with cost-effective and revenue-generating alternatives to seatback IFE systems. Bluebox wireless IFE software is available on a range of hardware platforms to provide services on passengers‘ own devices, including on-board retail and IFE content (movies, TV, audio, games and other digital content), in any aircraft cabin. As part of any wireless IFE deployment, Bluebox also provides user interface development, content integration, and highly rated ongoing system support.

This role will suit a keen and ambitious individual seeking to grow their career in Technical & IT support within a very exciting environment!

Operations Support Technician Duties and Responsibilities:

Building, maintenance & repair of Bluebox IFE products

  • Office based Technical Support 
    • Monitoring Client Support Helpdesk, taking ownership of customer issues reported, seeing problems through to resolution.
    • Diagnosing, troubleshooting and identifying solutions to resolve hardware and software issues.
    • Provide prompt and accurate feedback to customers, ensuring customer service levels are met.
    • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
    • Involved in project deployments for new customers
    • Conducting system updates and upgrades to existing deployments
    • Keeping relevant documentation up to date – travellers, stock requests etc
    • Participating in the on-call Duty rotation.
    • Quality control & error reduction.
    • Adhering to company procedures, policies and goals.
  • Field Service based Technical Support
    • New Project deployments for new customers.
    • Conducting system updates and upgrades to existing deployments
    • Ensuring customer service levels are met.
    • Creating site reports.
    • As the face of Bluebox, representing the company and being professional at all times.

Operations Support Technician Core Competency Requirements:

  • Demonstrated interpersonal skills including communication and the ability to interact with colleagues at all levels.
  • Dynamic, energetic, motivated & positive outlook.
  • Team player with good interpersonal skills & ability to work with minimal supervision.
  • Demonstrated skill in a computerized technical work environment to enable researching, diagnosing, troubleshooting and identifying solutions to resolve hardware and software issues.
  • Excellent English written and verbal skills with good grammar, spelling and punctuation
  • Experience of being customer first point of contact and handling queries by phone and email.
  • Microsoft Office intermediate level and above, specifically Outlook, Word and Excel.
  • Valid passport and flexibility to travel overseas at short notice.

Operations Support Technician Desirable attributes:

  • Experience with remote access tools – (e.g. Teamviewer)
  • Experience with a command line interface.
  • Experience with Linux operating system. (e.g. Debian, Ubuntu)
  • Degree educated in an associated subject.
  • Any business level or relevant software certification
  • Knowledge and experience of Apple products (iPad/iPhone and Mac) is preferable.

As a Bluebox Operations Support Technician you will receive an attractive benefits package, including 33 days annual leave (inclusive of public holidays), laptop, phone, pension and death in service benefits. Bluebox support the development of our personnel through job specific training and yearly appraisals. We offer a pleasant office environment, located within Dunfermline’s Southern periphery and easy access of all transportation modes.


If you are interested in applying, please send your CV and covering letter by Clicking here. Submission of your CV confirms that you have read and consent to the use of your data in accordance with Bluebox’s Privacy Policy.

No agencies.



Contact us

Send us your details and we'll contact you to discuss how a Bluebox solution can meet your requirements


* These fields are required.

How do we use your information?

How do we use your information?

We will process your data to handle your enquiry in accordance with our privacy policy and the GDPR.

If you indicate consent to receiving company and event news, we will retain your data for these purposes, but you can opt out any time via links in the emails.

Visit Bluebox's Privacy Policy for more information