Operations Support Technician 

Location: Dunfermline/Hybrid

Starting Salary £22,000 per annum

Does working in an IT or software field interest you? Would you enjoy working directly with internal and international clients in a varied, friendly & supportive technical environment? If so, a career with Bluebox Aviation Systems Ltd may be the right fit for you. We are looking for someone to join our team in an entry level role where full in-house training and development will be given to the successful candidate.

About Bluebox

Bluebox Aviation Systems Ltd, based in Dunfermline, Fife, is a 50+ employee software company that has been specialising in the aviation sector for over 15 years. Our products have encompassed portable in-flight entertainment (IFE) systems, wireless streaming systems, in-flight purchasing, engineering document management, portable booking systems and general-purpose IT systems.

Duties and Responsibilities:

Reporting to the Head of Operations and under the supervision of the Senior Operations Technician, duties and responsibilities include:

• The build, maintenance & service support of Bluebox IFE products across the product life cycle.

Office based:

• Client Support Helpdesk
• Monitoring and providing first line response.
• Using standard tools and process to assist diagnosis & troubleshooting of hardware and software issues.
• Assist Ops Support team with:
• Project deployments for new clients.
• System updates to existing clients.
• Stock control and shipping of client equipment.
• Maintenance and repair of returned equipment.

Field Service:

Following appropriate time in role to achieve level of competency required

• Ops Support on call – 24/7 customer tech service (rota).
• On-site technical support for new client entry into service and maintenance visits for existing customers. A moderate level of international travel could be required, solo or as part of a small team.

 Core Competency Requirements

• Technical knowledge with an interest in computers.
• Good communication skills, experienced in dealing with people directly and through other platforms.
• Microsoft Office proficient, specifically Outlook, Word and Excel.
• Dynamic, energetic, self-motivated, team player with positive outlook & good interpersonal skills
• Valid passport and flexibility to travel overseas at short notice.

Desirable attributes:

• Customer Support experience would be an advantage.
• Experience in a technical work environment – researching, diagnosing, troubleshooting, and identifying solutions to resolve hardware and/or software issues.
• Knowledge of / experience with remote access tools e.g. Teamviewer
• Knowledge of / experience with a command line interface.
• Knowledge of / experience with Linux operating system e.g. Debian, Ubuntu
• Any business level or relevant software certification
• Knowledge and experience of Apple products (iPad/iPhone and Mac) is preferable.

Benefits Package:

• Starting salary £22,000 p/a
• Hybrid working
• 33 days Annual leave (Inclusive of Public holidays)
• Birthday day off
• On call allowance
• Employee Assistance Programme (EAP)
• Perkbox staff discounts & benefits
• Death in Service
• Pension

Interested?

If you are interested in applying, please send your CV and covering letter by Clicking here. Submission of your CV confirms that you have read and consent to the use of your data in accordance with Bluebox’s Privacy Policy.

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