Oops! Have you landed? Or still waiting to take off with one of these airlines?

… or maybe another?

If you’re on the ground and connected to the Internet over a mobile/cellular network, you’re not fully connected to the airline’s in-cabin wireless network. That’s why your browser redirected you here. Only on the aircraft and in flight mode will you be able to connect the airline’s onboard wireless service on your device. If you are now in flight mode and in the air, refresh your browser page to access the onboard services.

We’re Bluebox – we designed the wireless in-flight digital services system on your flight.

If you’ve completed your flight and used the airline’s wireless service on board, we hope you enjoyed it – whether that was to buy a coffee, watch a movie, or track your flight on a moving map. The service is provided by our Blueview digital passenger experience platform.

Which digital services are available differ from airline to airline, and many of our customers do this without Internet connectivity – so they’re providing you with a wireless service, but not quite the same as what you might get in your local coffee shop.

At Bluebox, we’re always looking for ways to make Blueview even better. So, while you’re here, we’d appreciate any feedback you have for us.

For the technically-curious … Blueview (what you saw) was served to your device from our Bluebox Wow wireless network system (stored in an overhead locker). We designed the platform, and integrated the services, feature set and content which were selected by the airline. So we don’t pick the movies, but we make sure you can play them on your device.

We’re not planning on sharing your feedback with the airline, but if you’d really like us to, then you’ll need to tell us which airline, the flight # and the date you flew – use one of the feedback boxes in the form below, and we’ll pass it on. Please note – if you experienced a technical fault, we’ll need your email address to request other details, so that we can try and replicate and resolve the issue. But if you already reported it to the airline, we’re probably already working on it.

    2. What did you use the in-flight digital system for?

    3. On a scale of 1-10, how likely would you be to recommend using the system to a friend?
    (10 = Extremely likely, and 0 = Not at all likely)

    If you'd like us respond to any questions you asked above, we'll need your name and email address. If you'd like to send your feedback anonymously, just leave these last two fields blank.